Terms & Conditions

In these Terms & Conditions, between
our customer, and
Miracle Drycleaning and Laundry

Payment and pricing

Collection of your garment or item at your door
You will be given a ticket at your door and we strongly recommend that you check this ticket order for accuracy. If you believe the fair value of your garment or item exceeds 10 times our price, please declare the value.
We shall require a completed and signed Customer Consent Form to authorise the processing of any item that we consider a risk. We also request this form to be completed for processing curtains, rugs, leather and suede, fur, wedding/beaded/evening dresses and other household items or non-clothing items.
Delivery of your garment or item to your door
Lost tickets will require ID, and you will need to sign for the order collected.
Please check your order is complete once you receive it – we accept no liability for missing items once the driver leaves.
Unclaimed laundry and dry cleaning items after 30 days from a failed delivery will be disposed of or given to charity.
General exclusions
At Miracle Drycleaning and Laundry we cannot be liable for:

  1. Glued-on trims – many adhesives will not withstand the solvents used in cleaning, especially if affected by exposure to light or if more than one year old;
  2. Tassels – these may have been weakened by the effects of light;
  3. Tie-backs – many of these are not designed to be dry cleaned. Some are stiffened with plastic liners and often glued during make-up for ease of manufacture;
  4. Weights in the bottoms of curtains – these can be small, round, lead weights or chains that can do untold damage during cleaning as they are smashed against the cage sides during the tumbling action – the customer must remove these if possible;
  5. Swags and tails – these are often cut on the cross (bias) to aid the drape and can be pulled out of shape during cleaning;
  6. Silver- and gold-painted designs – most pigments only adhere lightly to the surface of the fabric and can be lost during cleaning. Some may survive the first or second clean, but loss can be progressive over each clean, depending on the amount of mechanical action they are subjected to (please be aware that we are not responsible for this loss);
  7. Flocked velvet may change in nature and become hardened;
  8. Watermarks contained within the fabric – it may not be possible to remove these during cleaning;
  9. Old or poor stitching may loosen during cleaning;
  10. Weakened fabric as a result of ultraviolet light exposure (noticeable only after they are taken down), or weak fabric that may be damaged during cleaning.

Please note that adhesives, defects and faults which were previously camouflaged during manufacture may become more apparent after the cleaning process. Although every care is taken, we cannot always disguise either natural flaws or stretching techniques employed by the manufacturer, or totally remove adhesives. These items may “age” after cleaning. All items are therefore only accepted by us for cleaning at your own risk.
Formal complaints
In the unlikely event that you are not satisfied please notify us of your complaint within 48 hours from receiving your item. After those 48 hours we shall not be held responsible for any such claims. A complaints collection will be arranged; please prepare the item with the receipt, ensuring it is unworn and unused with the original packaging.
Our experts will determine whether your order will need to be processed again or referred to third-party arbitration (please see 4 and 5 in the Claims section below).
We appreciate that with such a large customer base, sometimes things may go wrong. We rely on feedback from our customers to try to put things right, and we aim to do this quickly and efficiently.
As a first step, we suggest you call us on +44 (0)20 34419255 so we can help you. However, if you would like to make a more formal complaint, please send us an e-mail at info@miracledrycleaning.co.uk

Liability for any reason (including, but not limited to, lost or damaged items) is limited to the lesser of 10 times the cleaning price or the fair value of the item (providing this fair value was declared by you at the time of collection; please note that if this fair value exceeds 10 times our list price, this charge will be increased accordingly). We will not be liable for any undelivered item(s) after 30 days from a failed delivery: any unclaimed laundry and dry-cleaning items will be disposed of or given to charity.

Collection and delivery


We reserve the right to amend these Terms & Conditions without notice. New Terms & Conditions will be made available on our website. These Terms & Conditions do not affect your statutory rights.